Shipping & Delivery

Shipping costs
We do not charge shipping costs for our products in the Netherlands from a purchase price of € 75,00 (otherwise € 8,25). For countries with number 1 we charge no shipping costs from a purchase price of € 150.00 (otherwise € 12,25). For countries with number 2 the costs are € 25,00 per shipment. The costs of any return shipment are at your own expense. PLEASE NOTE: Shipping costs on our SALE products are for your own account. When you return the entire order you will receive the shipping costs back.

Import duties
In some countries you have to pay import duties. All prices on the webshop are exclusive of import duties. Check with your own customs what the costs of the import duties are.

Logistical partner
Shipping in the Netherlands is provided by PostNL. Return shipments can be delivered to a local Post Office of your choice. Shipping outside the Netherlands will be provided by a local Post Office or by UPS.

Shipping process
The shipping process of Taft Shoes is done through the following steps:

1. Your order will be collect in our store;
2. Your order will be sent by PostNL sorting center together with other orders;
3. Your order will be delivered by a local Post Office or by UPS.

Track & Trace
After your order has left our store, you will receive an e-mail with a Track & Trace code. With this code you can follow the order on the website of PostNL. Does the link not work? Please contact us +31 (0) 20 659 3444 or email.

Delivery times
The following days are the number of working days that a package is on the way before it reaches its destination. Due to customs clearance in the country of destination, your package can be delayed.

*Orders < € 150,00 or SALE
**Orders < € 50,00 or SALE
***We try before 16:00 next day delivery

For other country´s you can contact our customer service.

2. Logistics Partner
Shipments within the Netherlands are handled by PostNL. Returns can be dropped off at any PostNL-punt of your choice.

3. Shipping Process

The shipping process for Taft Shoes consists of the following steps:

1. Your order is collected and prepared at our store.
   If your order contains multiple products, it may take slightly longer to process and ship your order.
2. Your order is transported by PostNL, together with other orders, to a PostNL sorting centre.
3. PostNL delivers your order to the shipping address provided by you. This may be your home address (or your neighbours), or a designated PostNL service point (this option is currently not available; we are working on making it available again) where you can collect your order yourself.

- Track & Trace
Once your order has left our warehouse, you will receive an email containing a PostNL Track & Trace code. You can use this code to track your order on the PostNL. If the link does not work, please contact us at +31 (0)20 659 3444 or mail.

- Delivery Attempts

• The PostNL delivery driver will deliver your order to the delivery address provided. If you are unable to accept the delivery at that time, you may collect your order from a PostNL-punt
• PostNL will hold your order for 7 days after the first delivery attempt. After these 7 days, your order will be considered cancelled.
• If you still wish to receive your order after this period, additional shipping costs will apply.

4. Delivery Times
We aim to deliver orders placed before 4:00 PM on the following working day (delivery time: 1 to 2 working days). In some cases, delivery may take longer due to high volumes at PostNL or because an order contains two or more items. In any event, delivery should not take longer than seven working days. If your order has not been delivered within this period, please contact us by telephone at +31 (0)20 6593444 of send us a e-mail.

5. Tracking Your Order
As soon as your order has been shipped, you will receive an email from us containing a Track & Trace code. Orders placed during the weekend will be processed on Monday.

6. Orders Outside the European Union
For orders shipped to destinations outside the European Union, additional charges may apply depending on the country of destination, including but not limited to import duties, taxes, customs duties, and customs clearance fees.
Any taxes, import duties, customs duties, customs clearance fees, and other charges associated with the order and/or a return shipment to or from a destination outside the European Union shall be borne entirely by the customer.
These charges will not be reimbursed or refunded by us. The customer is solely responsible for paying any such charges and for complying with the applicable customs and import regulations of the destination country.
We shall not be held liable for any additional costs charged by customs authorities, carriers, or other competent authorities.

7. Order Collection
You can also collect your order free of charge from one of our stores. In some cases, this may take longer than having your order delivered to your home. If you would like to collect your shoes on the same day, we recommend contacting us in advance by telephone at (+31 (0)20 659 34 44) or mailen.

8. Incorrect Delivery
At our warehouse, we make every effort to carefully prepare and check your order. Nevertheless, it is possible that we may accidentally send you an item in the wrong size, colour, and/or product.

If you have received an item or items in the wrong size, colour, and/or product, please contact our customer service as soon as possible by mail of via nummer +31 (0)20 659 34 44.